Privacy Policy and Data Protection Information

Our Commitment to Your Privacy

At Sorinavoltex, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information when you use our financial planning subscription service.

Information We Collect

We collect information necessary to provide excellent financial planning consultations and service:

• Contact information including name, email, phone number, and address
• Financial information shared during consultations for planning purposes
• Communication records from consultations, emails, and support interactions
• Website usage data including preferences, session information, and analytics

How We Use Your Information

Your personal information helps us deliver personalized financial planning services:

• Provide monthly consultations and analytical reviews
• Communicate important updates and appointment reminders
• Improve our service quality based on feedback and usage patterns
• Ensure compliance with financial services regulations

Legal Basis for Processing

We process your personal data based on the following legal foundations:

Primary Legal Basis: We process your data on the basis of consent and legitimate business interests for providing financial planning services

Information Sharing and Disclosure

We limit data sharing to essential business purposes and never sell your personal information:

• Service providers who assist with consultation scheduling and communication
• Legal authorities when required by Malaysian law or court orders
• Professional advisors for business operations and compliance purposes

Data Security Measures

We implement comprehensive security measures including encryption, secure servers, regular security audits, and staff training to protect your personal information from unauthorized access or disclosure.

Data Retention Periods

We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Consultation records are typically retained for seven years per Malaysian financial services requirements.

Your Privacy Rights

You have several rights regarding your personal information:

• Access your personal data and request copies of information we hold
• Correct inaccurate or incomplete personal information
• Request deletion of personal data when no longer necessary
• Restrict processing for specific purposes or object to certain uses
• Data portability for information you've provided to us
• Withdraw consent for processing based on consent at any time

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and provide personalized service.

For detailed information, please review our separate Cookie Policy document. Cookie Policy

Third-Party Links and Services

Our website may contain links to external resources and third-party services. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

Children's Privacy

Our financial planning services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We will notify active subscribers of significant changes via email or through our service platform.

Contact Information for Privacy Matters

For privacy-related questions, data access requests, or to exercise your rights, contact us at info@sorinavoltex.com or +60 12 320 2238.